This forum is primarily used for user interaction and free discussion, we highly recommend raising a ticket if you meet any issues, especially software-related ones (APP & other portals $ cloud services), and guidelines needed via the eWeLink help center web portal https://help.ewelink.cc/hc/en-us or feedback channel in the App, and if it’s an issue related to SONOFF devices, rising a ticket here Support - SONOFF Official is the best way to get response timely.
We will gradually reply to the topics under the existing “help & feedback” category and unlist them. After that, we will close the “help & feedback” category and no longer reply to related topics. This will allow us to spend more time discussing about ideas and feature requests.
Let’s build a forum with funs and ideas, thank you for your understanding, deeply.