Sonoff support - Not answering

On the link below is saying to contact Sonoff Support [1]

I wondering if someone is having the tickets answered, because I’m not having success in receiving any answer.


It takes 4 or 5 days for them to reply. I’ve had a ticket open for 12 days and just made it past the admins, but no tech yet. :man_shrugging:

There are hundreds of tickets in queues to handle, the reply may delay.

If the issue is urgent, please let me know the ticket id so I can arrange to answer in advance.

Thanks for your support.

They just resolved my problem today… didn’t take long, just 3 days

I’m still waiting after 15 days… Very poor response

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