NSPanel Pro V4.x.x Beta Test Application Tool Now Open

NSPanel Pro
146

All right, I have directed version 4.3.2 to one of your devices. You can try upgrading it now.

147

Thank you! Installed and now is everything working smoothly :clap:

148

So far, the update hasn’t reached me...

149

Hello,

First feedback from me. After installing version 4.3.2, my Zigbee devices were still offline, so I sent the log from my nspanel (10026d20b6).

Secondly, I wanted to know if there was a way to disable notifications every time a sensor is detected? This turns my screen saver back on every time and/or prevents it from turning off.

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150

@Milk , here is the video of the issue. It basically appears on all my NSPanel Pro panels.

151

Device ID 1001f4546d , please refresh this device to obtain the latest version 4.3.2.

152

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Yes, if your device is on version 4.3.x, you can click to enter the device details page. At the top of the page, there is a notification settings icon. Click it and select “No Notification” After that, status changes for that device will no longer be pushed to the NSPanel Pro.

153

May I ask which device ID is experiencing this issue? Could you please submit logs from that device? I will work on identifying the problem ASAP.

154

This particular one was 100181f412.

155

Sorry, I am using version 4.3.2, but I cannot find the device details page on my nspanel.
I paired my devices in ewelink and not on the nspanel. Could that be the reason ?

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If you are on version 4.3.2, you can click on the device card to enter the details page. I have recorded a video, please check it.

157

Perfect, I found it. My problem was that yesterday I deleted the devices from this page, leaving only my connected socket, so it was no longer displayed. But I found it, fixed it, and it’s perfect. Thank you very much.

158

However, this is the third time since the update that nspanel has lost my Zigbee devices. My Wi-Fi connection is still active.

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I have just sent you my logs. After rebooting, nspanel is connected again, but my Zigbee devices are still not connected.

159

I just noticed that my devices reconnected without me doing anything, so I’ve sent you my logs again. If the before/after comparison can help you…

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160

Have same issue here. My zigbee devices connected to NSPPro goes off-line for some time (from a minute to few hours). I am on 4.3.2.

161

Sorry for the issue. We thought v4.3.2 should fix the bug. Would you please submit a log on your NSPanel Pro device through Top drop-down menu -> Settings -> About -> Feedback -> Submit.

162

Any idea why this is happening? All my 7 NSPanel Pro panels are suffering from it. Sometimes it causes the Zigbee hub on the NSPanel Pro to turn off which put all the connected Zigbee devices to offline state → which turns into the malfunction of the thermostat of course.

It just happened now at around 8:43 am CET on 100181f40e (feedback submitted).

163

Sorry about the issue. Please submit logs on your NSPanel Pro device via Top drop-down menu -> Settings -> About -> Feedback -> Submit. We will identify the root cause as soon as possible.

164

That’s exactly what I did.

165

I apologize for this issue. I have reviewed the logs and identified the problem, which is currently being addressed. I will keep you updated as soon as there is any progress.