Motion sensor added but no motions detected

I have added 4 motion detector (snzb-03) on the nspanel.

But I don’t get any motion detected.
Have removed them and added them , still no motions detected.

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Did you add 4 snzb-03s to NSpanel Pro?

Hi Erin,

i have added them in nspanel to, i see them there, but also there no detections.

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I have the same problem, added one detector, comes on to the panel fine, also on the app… no detection at all.
I also have 3 devices going off line on the panel and app as well.

Mine are online, but nothing when I wave, walk etc

Same with mine, now i have not danced infront of it, waved and walked… but no dancing! :smile:

@kloenie @dconn1 Hi there, the team is locating the issue now. I will get back to you once there is an update to you!

@dconn1 I think you need to try the dancing…
I think 2 or 3 numbers of your favorite artist… :joy::joy:

@StephenJ thanks, overall I am very happy with the ewelink products.

First time I have something dat not works good.

Mine are online, but nothing. No motions detected. Mine is zigbee. 4 Uds
I have 4 units that do NOT detect movement. I have them with zigbee controller. I can’t use the security system. it does not work.

I’ve the same problem. My SNZB-03 PIR sensor connected correctly with NSPanel Pro stuck on motion detected state. Removing the battery, buying a new battery, pairing again will not solve the problem. In the eWeLink app, the status is also stuck, but I have the impression that eWeLink Web is correctly displaying the date and time the motion was detected. No data available in the eWeLink App history and in the NSPanel Pro history. When I pass the sensor I see that it lights up red. This means, in my opinion, that it detects movement correctly.

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I’ve the same problem.

@StephenJ got more info for us ?