NS Panel Pro Security key and disabling problems

I added NSPanel Pro security related motion sensor. Later, I wanted to show the security-related sensor as empty via the ewelink application, but it did not allow. Also, even though I disabled the security on the main screen, the alarm continued to sound every time it detected the motion sensor. I had to reset the device to factory settings. NS Panel pro version V1.8

Hi there, could you raise a support ticket on eWeLink App > Profile > Help & Feedback? Our support team will look into it later.

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