All my 5 Sonoff M5 switches are flashing

Since 19h22 my 5 Sonoff M5 disconnected from network and blue LED is flashing, however it’s still connected into Wi-Fi and I can still control it thought Matter platforms and even HomeAssistant with local Add-on.

The only exception is eWeLink app online. When I’m not at house’s network, devices show as Offline, but at same network, it’s working properly.

The disconnection was randomly. I didn’t changed anything else.

Anyone knows what can be going on?

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The described situation is pretty normal. All Sonoff WiFi devices indicate a loss of connection to the eWeLink cloud, not just the M5. Of course, if they were previously configured for LAN mode, they will still work despite the blinking. This is annoying, especially at night, I know. However, signalling loss of connection is/may be important. Unfortunately, it cannot be switched off. In one of the posts I suggested adding an option to disable signalling. Of course, turning it off is just masking the problem and the lack of connectivity may escape the attention of those with cloud-based automations in this situation. This could have a significant impact.
The cause could be a temporary loss of communication with the eWeLink servers, which sometimes happens. After all, it’s just technology that sometimes fails. Wait a few hours. Alternatively, unplug the router for a minute and plug it back in. If there is no improvement, post on the forum and state which region you are sending from.

Thanks. I reboot all my network and remove and reinsert my Sonoff M5, but no success. My internet is normal.

Do you have any info about what’s eWeLink server for directly connection from Sonoff M5 and eWeLink cloud? I’m trying to ping us-api.coolkit.cc, but it’s returning timeout!

I bet it is :smile:
I was referring to your region of the world, as this would perhaps help to identify the reason for the lack of cloud connectivity.

I don’t get it. Rephrase and/or clarify, please.

@ward It may be set not to answer to avoid flooding (DDoS).

Why us-api.coolkit.cc? Are you from North America?

I have reached out to our team for regional server condition info.

Thx for the ping

Can you paste this on your browser and see if it returns 503, which means our server is available.

https://us-apia.coolkit.cc/

Please note our server domains do not allow ping cmd. That’s why you got a timeout.

Are you sure? I see this 503 Service Temporarily Unavailable and it says otherwise :stuck_out_tongue:

Yeah. It returns 503

Still blinking or it’s back to normal?

The eWeLink cloud service should be fine through your home network.

In this case, please reach out to our support via your app (Profile - Help&Feedback - Feedback), attaching information of the devices you had issues with.

Thx in advance.

Yeah, if it’s unavailable, it won’t return information but errors from your browser.

Yeah. Blinking yet.

Checking about it in some groups, I notice a lot of reports about Tuya devices offline too! Same problem as me.

I’m from Brazil.

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Recent reports in your region?

Thanks. It’s now back to normal.

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