Since 19h22 my 5 Sonoff M5 disconnected from network and blue LED is flashing, however it’s still connected into Wi-Fi and I can still control it thought Matter platforms and even HomeAssistant with local Add-on.
The only exception is eWeLink app online. When I’m not at house’s network, devices show as Offline, but at same network, it’s working properly.
The disconnection was randomly. I didn’t changed anything else.
The described situation is pretty normal. All Sonoff WiFi devices indicate a loss of connection to the eWeLink cloud, not just the M5. Of course, if they were previously configured for LAN mode, they will still work despite the blinking. This is annoying, especially at night, I know. However, signalling loss of connection is/may be important. Unfortunately, it cannot be switched off. In one of the posts I suggested adding an option to disable signalling. Of course, turning it off is just masking the problem and the lack of connectivity may escape the attention of those with cloud-based automations in this situation. This could have a significant impact.
The cause could be a temporary loss of communication with the eWeLink servers, which sometimes happens. After all, it’s just technology that sometimes fails. Wait a few hours. Alternatively, unplug the router for a minute and plug it back in. If there is no improvement, post on the forum and state which region you are sending from.
Thanks. I reboot all my network and remove and reinsert my Sonoff M5, but no success. My internet is normal.
Do you have any info about what’s eWeLink server for directly connection from Sonoff M5 and eWeLink cloud? I’m trying to ping us-api.coolkit.cc, but it’s returning timeout!
The eWeLink cloud service should be fine through your home network.
In this case, please reach out to our support via your app (Profile - Help&Feedback - Feedback), attaching information of the devices you had issues with.