NSpanel Pro - Not showing newly added switches

[FeliceM]

Hi everyone,

I’m experiencing a sync issue with my NSPanel Pro and was wondering if there’s a solution before resorting to a factory reset.

My panel is fully linked to my eWeLink account, and all devices (including recently added Basic R2 switches) appear correctly in the eWeLink mobile app and in the Cast view on the NSPanel Pro.

However, in the Home View (Device tab) of the NSPanel Pro, some of the new switches do not appear, even though older switches of the same type are listed and functional.

I’ve already tried:

• Rebooting the NSPanel Pro
• Confirming firmware is up to date
• All devices are in the same region/account

It seems there is no option to log out and back in to the eWeLink account on the panel, and I would prefer not to do a full factory reset just to refresh the device list.

Is there any way to force a sync or refresh the Home View device list without resetting the whole panel?

And if not, could you please consider adding a “Log Out / Log In” or “Device List Refresh” option in a future firmware update?

Thanks in advance for your help.

Best regards,
Felice

[songal]

Please provide deviceid of the not show device and upload the logs in NSpro’s device settings page, the developers will review them.

[FeliceM]

Hi,
thanks for your reply.

Device id of the switch not showing on NsPanel Pro: 61470fb2-9b68-4aba-b127-b15e2e22dea2
Divice id of NsPanel Pro: 10023a87rc

There are no data in the “Security Logs” tab under setting. However I have submitted the feedback for this device under settings from the NsPanel.

Thanks for your kind support

[songal]

@FeliceM

10023a87rc

There will be no “r” in Deviceid, is it 10023a87ec?

[FeliceM]

Yes you are correct . Typing mistake. It is 10023a87ec

[songal]

In eWeLink APP, if BASICR2 is not in the same Home as NSPro when adding it, you need to add BASICR2 manually in APP>NSPro>Split Screen page.

[FeliceM]

The BasicR2 is in the same home of the NSpanel Pro. I can see it in the same home on both the Iphone Ewelink App and even on the Ihost, but I dont see it on the NSpanel Pro.

[songal]

You have to adding it manually in the NSPro>Split Screen page in the eWeLink APP, go and try it.

If you can’t add it, I will continue to support you.

[FeliceM]

Thank you!