MINIR4M , M5M and Matter

Ideas & Suggestion Free discussion
22

Please DM your device ID, I will assist to arrange OTA during working hours

23

Hi, Iā€™m experiencing the offline issue too with the R4M. Can I get access to the new firmware to test it please?

24

Please check the DM.

1 Like
25

Having the random offline issues with M5 matter version, can you help with pushing new firmware? EWeLink continues to work but matter in HomeKit seems broken. My installation is roughly 50 devices - happy to provide Ids via PM to test new releases.

26

Hey buddies,

Thx for your time and testing all along.

The firmware V1.2.0 for MINIR4M is official out to resolve this issue.

2 Likes
27

Hey, sorry for missing your message. You can always @ward for a ping or simply send me DM if I didnā€™t reply in time.

If you are still interested in the beta firmware for M5M, please DM me the device ID. You can find the information on your eWeLink app.

1 Like
28

Hi @ward !

Do I understand correctly that there are issues with the HomeKit integration of the M5 matter switch? I just bought one, and I spent days trying to pairing it to the HomeKit, investing quite a few hours and I simply couldnā€™t figure out why itā€™s unable to work with it. I was just about to return it to the distributor. Is it possible that a future software update will fix this? Will there even be such an update? If yes, when exactly?

Thanks!

29

There are only occasional issues with connections after setup, not during setup.

To add M5M switches, you can treat them as HomeKit devices: power them on and scan the code using an iPhone.

If you need extra features, you must pair them with the eWeLink app first and then share them with Apple Home via Matter locally.

31

The beta firmware could fix this, if you want to enroll, please DM your device ID. You can find the info in the deviceā€™s settings page in the eWeLink app.

2 Likes
32

Iā€™ve sent the ID, and Iā€™ll test it. In a few days, Iā€™ll provide feedback to let you know if it solved the problem! Thank you

2 Likes
33

Unfortunately, the update didnā€™t solve the problem; nothing has changed. :frowning: After connecting it to HomeKit, I can turn it on and off as many times as I want. However, after one minute, it loses the signal, and from that point on, it just says ā€œno connection.ā€

34

Please make a full reset of the device. And remove the device from all platforms. For Apple, go to Settings > General > Matter accessory, select the device, and remove it from all services.

After following these steps, try setting it up again with the eWeLink app and share it with HomeKit by generating a QR code.

35

I tried, but unfortunately, the same thing keeps happening. It works perfectly in the Ewelink app. After adding it to HomeKit, it works flawlessly for 60 seconds, then it goes permanently offline. :disappointed:

36

Sorry for the trouble. Please contact SONOFF on this issue, and do mention which firmware version you are on and what Apple Home Hub you are using.

37

Hi! Just send it to you. Thanks!

38

Hey,

Just a catchup, have you sent feedback to SONOFF? If so, please message me the ticket number.

Thx in advance.

39

Hi @ward,

Good news, everything has been working like a dream for the past three days. Only one change has been made since then, so I think this might be the solution. I had already turned off the Wi-Fi on my old router some time ago, but I connected the new router to it via cable because the old device also serves as a modem, so I canā€™t leave it out of the setup. The old device wasnā€™t switched to bridge mode and continues functioning as a router. However, I noticed that my Matter hubā€”Apple TVā€”was still connected to the old router instead of the new one; I somehow forgot to switch it over. This shouldnā€™t be an issue, since the two routers are on the same network, and all my Matter and other smart devices have been working stably. But as soon as I moved the Apple TV to the new router, everything started working perfectly. :slight_smile:

40

Glad it worked!

41

A friend of Brazil made a video talking about new update on Sonoff Mini R4M with update. Delay is indeed improved! Now Mini is much more fast!

Please, fix same delay to Sonoff M5M too :pray:t2:

42

Hello all.
I have 14 MiniR4Mā€™s in my house. Really love them!
Recently I updated them to firmware version 1.2.0.
Since that moment they very regularly show as ā€œnot respondingā€ in the Home app on my iPhone.
I tried many things, but canā€™t solve the problemā€¦
Any ideas, anyone?