I apologize for the issue. I’ll check the logs first and will promptly update you if I need more information or make any progress.
I apologize for my mistake. We are currently investigating your issue, and it has not been fixed in version 4.3.2, but we expect it to be resolved soon. In the meantime, when the NSPanel Pro shows a crash prompt, you can dismiss it—this should not affect other operations.
I sincerely apologize for the incorrect response and will update you as soon as the issue is resolved.
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I sent this today at 8:4 and device id is 100265651a
I apologize for the delayed response. After the mode switch, it takes some time for the Zigbee service to start up. According to the log information, the service had not fully started when you performed the operation, which caused the addition/binding to fail. May I ask if it is working normally for you now?
yes its working now because i requested latest 4.3.2 and its running good so far
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Hello, I restored the panel to factory settings and now I have version 2.2. Unfortunately, the panel does not want to raise this version higher. I have ADB Developer mode enabled. Is there any chance to solve this problem?
You can apply to get the latest version through the beta tool：
https://panel.sonoff.tech/nspanel-pro/beta-test/#/login
Thank you,
I was just there and wanted to get rid of version 4.3, which isn’t the best. I thought I could somehow go back to version 4.2.
I apologize for the inconvenience caused to your normal use. Based on user feedback, we released version 4.3.2 last week (currently available to a limited group of users). If you’re willing, you can first upgrade to version 4.3.0, and then I will direct version 4.3.2 specifically to your device.
Okay, I’ll try that. My device is 100213a2aa
The operation has been completed. You can go to the settings page, refresh, and try to obtain the latest version. If you encounter any issues, feel free to contact me.