eWeLink Smart Home losing roller devices

eWeLink CUBE
,
1

I lose all my roller/curtains on ihost. To recover the devices I need to restart the smart home docker app. It seems to happen after a interner downtime but not sure.

2

Hello, we sincerely apologize for the inconvenience this has caused you. To help our technical team identify the issue more accurately, we would like to ask for a few details:

  1. Are your roller/shutter devices connected to iHost via Zigbee pairing directly, or are they synced to iHost through the eWeLink Smart Home add-on in Docker?

  2. Regarding the issue of “all roller/shutter devices being lost,” could you please describe in detail what actions you performed before the devices disappeared? Also, please let us know the brand and model of the devices.

Additionally, could you kindly submit feedback through the iHost local web page and upload the relevant logs? This will provide key information for our in-depth analysis.

Once we receive your information, we will promptly forward it to our technical team for investigation and keep you updated on the progress. Thank you again for your understanding and support!

3

  1. thy are synced to ihost via Ewelink Smarthome.

  2. Thy are visible on ihost but can’t be controled via ihost. Via the app and Ewelink web thy are working perfectly. When I restart the Smarthome add-on in ihost thy working again via ihost.

I have 5 Kingart KING-Q4 devices and 2 Coolkit model CK-BL602-DDCL-01(11). All these are concerned.

I will upoad the ihost logs.

4

Witch log files do you need?

5

see the docker logfile

aibridge_docker.log.1.gz (317.6 KB)

aibridge_docker.log (546.0 KB)

6

Thanks for your feedback, and we sincerely apologize for the unpleasant experience.We will investigate your issue as soon as possible and will get back to you promptly once we have an update.

7

Hello, thank you for providing the Docker logs. To analyze the issue you’re encountering more accurately, we also need the logs from the eWeLink Smart Home add‑on. Could you please provide the complete logs from that add‑on? This will be very helpful for our troubleshooting. Thank you for your cooperation!

1545×806 81.8 KB

8

Pièce jointe disponible jusqu’au 15 mai 2026

Hi,

I have filtered from 1/3/2026 to 4/4/2026

Cliquer pour télécharger

a266978e-239a-4c0b-9f7e-622949fc4f36.txt
107,1 Mo

Peter Tancsik
Moricz Zsigmond utc 7
7150 Bonyhad
Hongarije

GSM: +32 472 223 192
GSM: +36 70 785 4466
EMAIL: peter.tancsik@gmail.com

9

Thanks for your feedback, and we sincerely apologize for the unpleasant experience.We will investigate your issue as soon as possible and will get back to you promptly once we have an update.

10

Hello, thank you for providing the add‑on logs. Based on our preliminary analysis, we found that the connection between the device and the gateway was interrupted during data reporting.

To further identify the root cause, we need to analyze the iHost system logs together with the eWeLink Smart Home add‑on logs captured at the time the issue occurred. Could you please download both the iHost system logs and the eWeLink Smart Home add‑on logs via the iHost local web page? You can submit them through the feedback feature on the local web page or send the log files directly to us.

Thank you for your cooperation and support!