I have had problems with Sonoff switches and temperature sensors disconnecting from WiFi. When I try to reconnect using ‘add device’, the app tells me the phone is not connected to WiFi when it is. And yes, it is a 2.4GHz only WiFi network. GPS is enabled.
How do I get past this?
Hi there,
Thank you for bringing this issue to our attention. We apologize for any inconvenience you are experiencing with the issue. In order to assist you more effectively, we kindly request that you submit a support ticket via in-app “Help & Feedback” and provide us with a video of the issue. This will help us to better understand what’s happening and identify the root cause of the problem.
Gladly, but I will not be on site again until September.
can you just let us put in the data manually if your app can’t figure out it’s connected to wifi? I had this issue for half a year now and I’m barely next to the switch but everytime I am it’s pissing me off
IS there a solution for this? I have having this exact problem. I bought a new wifi router for my house and I can’t connect my devices to it!!!
I am connected to 2.4G wifi and location is on… iphone 12
My i know the iOS version of your iPhone 12？
And please raise a ticket in the feedback portal of the eWeLink App with logs, let’s us check what happened.
Is their a solution for this? I’m having the exact same issue and it’s completly frustrating as iphone is connected but ewelink refuses to say wifi is connected. I get a pop up message saying ssid cannot be blank, but no way to configure this that I can see inside app.
I had the same problem.
“No internet connection” , “Connecting to a network…” , “Failed. Network connection error.”
Cannot change between houses …
Solved here with logout / login again from eWelink app. Without restart phone.
Android phone.
eWelink 5.13.1