Connectivity issues

I have the following connectivity issue and would appreciate all the help you can give me.

When I open the app from my phone which is connected to the web through 5G or 4G the devices seem to be offline. When I do the same through the existing wifi on which the sonoff is connected they appear online. As a result I cannot operate them when I am not home.

Also on one of the switches the blue light is not on anymore.

Any help?

It seems that the device has disconnected from the cloud, please try to connect to a 2.4G WiFi to pair it again.


Ioannis Zervos


m. +30 6946490390 |

a. Stockholm Str. 6, Rhodes | 85100 - Greece

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Στις Πέμ, 8 Δεκ 2022, 03:46 ο χρήστης Erin Lin via eWeLink Forum <> έγραψε: