DUAL-R3 eWeLink-Remote not working

According to the documentation the DUAL-R3 can be used as eWeLink-Remote gateways however adding eWeLink-Remote devices to DUALR3 is not working, it can’t detect any sub-device (tried with 2 different R5 and S-MATEs). I have a couple of MINI-R3 and these do work as expected!

Any ideas or suggestions how to get it working? (I have already updated both devices to the latest firmware)

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I have the same issue. I can’t get the DualR3 to work with ewelink remote. I’m guessing the product info is wrong and they haven’t released the correct firmware yet. It’s frustrating I spent a lot of time trying to get it to work. Hope they fix it soon.

Hi there, we are currently investigating the issue and believe there may be an underlying cause. We will provide updates on our progress as soon as possible.

@StephenJ any updates on this?

@tambet @nathan
Hi there, thank you for your feedback. We have taken note of the new firmware version V1.5.0 released for the DUAL-R3, which includes the feature of using it as an eWeLink-Remote gateway and adding remote devices as sub-devices. Please note that firmware updates and their functionalities are independent of the eWeLink cloud platform.

Based on your feedback, it seems that there might be an issue with this particular feature on the DUAL-R3, possibly related to RF malfunctions. We have already reported this problem to the firmware team at SONOFF. To resolve this issue, we recommend reaching out to your manufacturer for further assistance and guidance.

We apologize for any inconvenience caused and appreciate your patience as we work towards resolving this matter. If you have any other questions or require additional support, please don’t hesitate to let us know.

Thank you again for bringing this to our attention.