I added matter bridge and deleted it, but the devices stuck on ewelink and no option to force remove or delete. Kindly see attached
@ward can you delete it please from ewelink servers ?
Hey we are looking into it; Also, do you mind sending logs in your eWeLink app? Many thx!
i did
I had the same problem in March. Only after support intervention, the devices were removed. Adding Ihost matter bridge to the eWeLink application causes such problems.
i opened ticket and its already solved by ewelink team , many thanks
We will further investigate into the cause of such abnormal behaviour. Thx for your feedback.
it wasnt ihost matter devices , it was different bridge
Hey do you mind telling us what did you do before these offline devices disappeared
i just simply added a matter bridge to ewelink app , then after one minute I delete the aggregator for that matter bridge , normally when I do this then all matter devices got deleted after , this time some devices were deleted and some stuck as you saw .
Hey, how many sub-devices are connected to the hub you’re having issues with?
Also, can you confirm the steps to restore it?
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Add a Matter bridge (iHost or Hue Bridge ?) to the NSPanel Pro.
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Wait for the bridge (or its child devices?) to go offline.
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Remove the bridge from the app.