B02-B Offline after pairing successfully

[dannykkcheah]

I need help on how to get my device online after successful added. I realize the part where is I’m suppose to connect to ITEAD-0=10012c069e SSID with password 12345678, I managed to connect but without internet. Is this correct?

[yitie]

Please raise your ticket via the help center if help needed

This forum is primarily used for user interaction and free discussion, we highly recommend raising a ticket if you meet any issues, especially software-related ones (APP & other portals $ cloud services), and guidelines needed via the eWeLink help center web portal https://help.ewelink.cc/hc/en-us or feedback channel in the App, and if it’s an issue related to SONOFF devices, raising a ticket here Submit a ticket : ITEAD Customer Care Center is the best way to get response timely. We will gradu…