Daniel,
To fix the device switching OFF at 185V Which you have advised me is a firmware issue:
Since April 11th you have told me two or three times that fw 1.0.8 will be available and is available but today 26 April still showing 1.0.7 as latest version. What gives?
I am growing tired of waiting and am looking at Tuya devises to replace all my Sonoff devices.
Chris
A mi hoy también me está pasando algo parecido , se me están activando escenas ellas solas, enciendo una escena y se apaga ella sola al poco rato ,
Something similar is happening to me today, scenes are being activated by themselves, I turn on a scene and it turns off by itself after a while,
Hi there, new to sonoff, in the past 3 months, i’ve been rebuilding my apartment, and decided to go for full sonoff , several M5 , , several r5, dual r3 in all the windows, nspanel pro, lots of minis, zigbee and Wi-Fi, extreme… you name it, I got it all, and still buying and aplying modules, well, every day I get home, I get lots of disconnected modules, as soon I,m closing walls I can’t continue adding every disconnect! Found this forum today in searching for help, already did some steps I saw here today, unlinked alexa, and created a network 2.4 exclusively for the modules. Tomorrow I’ll let you know if the situation changed, considering returning all, if this persist. Thanks
I have the same problem the POW320D (ID: 100187516d) is constantly shutting down randomly. I can’t use it because it doesn’t perform its functions. My workload on the device is 14A
The firmware is 1.0.7 and it is not updated. Give the opportunity to return to the old firmware or finally release a new version.
While I was writing this message, it turned off again! 
Hi there, any one found a solution for offline devices?
I still getting offline every few hours, always the same modules, I have 20 M5’s waiting to be installed, BUT, the M5 is all affected by this offline issue, so is dual r3.
made the recommended network changes, and still! Why are we being ignored by support, opened 2 tickets, one 1 month ago, and another a week , and still no answer! Bought more than 1000€ in sonoff products, and get less support than buying fruit at market… the official representative company for sonoff here in Portugal, got no clue about this issue. Lame!
Regards
Hi there,
Thank you for bringing this issue to our attention and for your patience throughout the investigation process. We understand that some users may still be experiencing issues despite our efforts to fix the problem.
As mentioned in our previous communication, we investigated this issue from three directions and identified the root cause to be related to the Alexa platform. We worked closely with the Alexa team to fix the problem, and most users have reported that the issue has been resolved.
However, we understand that some users may still be experiencing problems with their devices. We have confirmed that the issue is not related to any commands sent by our cloud server, but may be related to the firmware of the affected devices.
Therefore, we recommend that users who continue to experience problems contact the SONOFF team for further investigation and resolution. They will be able to assist in identifying and fixing any issues related to the firmware of the affected devices.
In light of this, we have decided to close this topic thread to prevent further notifications for users who have already received a resolution to their issue. If you have any other issues, please submit a ticket via the help center.
We appreciate your understanding and patience throughout this process.
Best regards,
This is another topic that is not related to Alexa so I strongly recommend that you raise the issue in our support system.
