Hello, thank you for your detailed testing feedback!
Regarding the Matter device pairing failure with error 110045 and the issue that some plug devices do not display energy consumption on iHost, please upload logs via the iHost local web page so we can identify the issue more quickly.
Note: The request to support energy display for Matter plugs on the iHost web interface has been recorded, and we will evaluate it internally. For non‑Matter plug devices that do not support energy display, we will investigate as soon as we receive your logs.
We appreciate your cooperation and patience in helping us resolve these issues.
Hello,
Thank you very much for your detailed feedback. We have received your feedback submitted via the iHost web interface, but we noticed that no log files were attached to it.
Regarding the pairing issue with error code 110044, we have not yet received the log files from you. Could you please kindly provide the following information to help us locate the problem as soon as possible:
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The device model,
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Screenshots of the pairing failure page,
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The complete iHost log files (please refer to the attached guide for instructions on how to obtain the logs).
In addition, we have received your request regarding the support for power and energy consumption display of Matter plugs on the iHost web interface. We will conduct an internal evaluation of this feature request.
We appreciate your understanding and support!
Well that’s a surprise as I downloaded and attached a log file! I’ll try again tomorrow as I still have the log on my PC desktop. Any other way to send it to you?
Replied to you on DM - please confirm you can download log file.
Thanks