Welcome to the Zigbee Bridge Hello,Idon;t see ZBBridge-Uin ewelink app i can only connect via lan,i cand add,appear but after pairing appear offline.Itried reset and add again in eweling,the same
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Hello, we sincerely apologize again for the inconvenience caused by this issue. Please try updating the firmware of your ZBBridge-U to version v1.18.3. We have specifically addressed the gateway offline issue in this update. After upgrading, please observe whether the problem is resolved. If the issue persists after the update, please feel free to report it to us again, and we will follow up promptly.
Hello, we sincerely apologize again for the inconvenience caused by this issue. To help our technical team pinpoint the problem more accurately, could you please provide the following information?
Could you specify which device you were adding when the offline issue occurred? Could you describe it in more detail — does the offline status appear when adding the ZBBridge-U itself, or does it happen after adding other sensor devices?
If convenient, please also submit system logs through the eWeLink App, select the corresponding ZBBridge-U device, and be sure to check the “Upload Logs” option. This will be very helpful for us to conduct a more in-depth analysis.
Once we receive your information, we will immediately arrange for our technical colleagues to investigate and will keep you updated on any progress. Thank you again for your understanding and cooperation!
Hello,i diddn’t add new devices, the ZBBridge-U appear offline and i tried to reset and add again in the ewelink app on the pohine.The ewelink app find the device but after the process is done appear ofline.Also if i connect via lan i can not sign in with ewelink account.Yo uhave the logs attached.
1772208949277.tar.gz (276.5 KB)
Hello, we sincerely apologize again for the inconvenience caused by this issue. Please try updating the firmware of your ZBBridge-U to version v1.18.3. We have made specific fixes for the gateway offline issue in this update. After upgrading, please observe whether the problem is resolved. If the issue persists after the update, please feel free to report it to us at any time, and we will follow up promptly.
Already I have the last firmware 1.18.3,ZBBridge-U have already a lot of problems with device going offline,now the device himself go offline.ALLREADY I HAVE THE FIRMWARE 1.18.3!!!I sent the last logs in a pre ious maill.
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