ZBBridge U

Bridge Series
1

I have ZBBridge U, 16 devices assigned, but only 15 are online. Still when I add 16 devices others disconnect. (temperature sensors, motion sensors, door sensors) The signal is strong enough.

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3

Still beter than mine. LOL. Please Sonoff find a fix for this issue. Every firmware update for zbBridge-U and NSPP broke zigbee lately.

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5

Hello,

We sincerely apologize again for the inconvenience this issue has caused you. To help our technical team better understand and pinpoint the problem, could you please kindly provide the following information when you have a moment?

  • The Device ID of your ZBBridge-U
  • The current firmware version of your ZBBridge-U

If possible, you might also try restarting the gateway and re-adding the devices to see if that helps.

Additionally, you’re welcome to submit system logs through the eWeLink App. Just select your ZBBridge-U and remember to check the “Upload Logs” option — this would be very helpful for a more in-depth analysis.

Once we receive your information, our technical team will look into it promptly and keep you updated on any progress. Thank you again for your understanding and support — we truly appreciate it.

6

I’m starting to regret I choose Ewelink and Sonoff. So many not working well devices and issues. “Entry level brand” says internet. I should listen to it.

7

My zbbridge-u also has this disconnection problem. The bridge is not supporting more than 15 connected devices. If it exceeds 15, some become disconnected and some only reconnect when an event occurs. ZBBRIDGE ID: 100281fcec.

8

The problem occurs mainly with scene buttons and my snzb-04 door sensors.

firmware zbbridge: 1.18.3

9

hi, try assigning the zbmicro to the network, in the pro version, you cannot connect more than 10 devices without powered router devices. I tried zbminir2, for example, but the best result with signal repetition was zbmicro. As for the random offline state, for me it only occurs with devices that are not regularly in their state, such as PIR sensors and door sensors and water leak sensors, these sensors probably do not send regular reports often enough or the logic of the gateway is faulty and assumes that if the sensor reports no movement or a normal water leak state for two hours, that this is an error and the device will be displayed offline. However, as soon as a change occurs, movement or leak, the load will immediately be displayed online and any scene will be executed normally. The temperature sensor does not show this prompt because it sends values regularly with each change, i.e. a 0.1 change in temperature and humidity. However, this state is serious because it is not possible to rely on the device. and in some scenes I work with an offline state for the Water leak sensor. When there is a leak or it is off-line, the Water emergency valve closes.

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