We sincerely apologize for the inconvenience this has caused. Our testing team has also identified a known issue that sounds very similar to what you’ve described: the gateway occasionally experiences Zigbee module failures. When you mention “pairing mode,” are you referring to Zigbee pairing? When this occurs, all Zigbee-related functions on the gateway become unavailable.
This is a complex issue, but our team is actively working on a fix and has made initial progress in identifying the root cause. We are currently validating potential solutions with some affected users. Once confirmed, we will release an update to resolve the issue for all users.
I updated my ZBBRIDGE-U to latest version and now scanning for zigbee channels is always failing. Can someone give it a try just to know if it is a common problem/bug or something wrong only with my bridge. Thank you!
Same here. Updated firmware and zigbee broke. Can’t find any zigbee devices. Devices disappeared from the list, scanning zigbee fails… Quite frustrating.
We sincerely apologize for the inconvenience this has caused.
Currently, we have optimized and upgraded the Zigbee channel scanning feature on our web portal, which has temporarily resulted in this function being unavailable in the mobile app. We are working on an upcoming app update to restore full support for this feature.
Thank you for your valuable feedback and continued support!
We sincerely apologize for the trouble this issue has caused. We have already formed a preliminary diagnosis of this type of problem. Please send me your ZBBridge-U Device ID and runtime logs via direct message. We will then send a new version to your device. Please upgrade and try again. If you have any further issues, feel free to provide feedback at any time. Thank you for your support!
