Since the upgrade to version 4.3.3 i am facing several issues. I opened support tickets but they have no reply. It’s very disappointing
Hi, is your question regarding the NSPanel Pro? If so, please describe the issue and submit the NSPanel Pro device logs here（Top drop-down menu → Settings → About → Feedback → Submit）.
Also, may I ask if your support ticket was submitted via the eWeLink app? Could you please provide your eWeLink account ID? I will forward it to our app team as soon as possible to review your feedback.
Hello,
I am facing the following issues:
- Devices go offline and the connection is restored by tapping on the display.
- The NS Panel Pro is changing the WiFi MAC address from time to time
- No push notifications are sent
- I am no longer able to control lights colour
I already opened some tickets.
Could you please clarify whether the offline issue refers to the NSPanel Pro showing offline or the sub-devices showing offline?
Regarding the MAC address change, how would that affect your usage? Could you describe your use case in detail?
Are you saying that the NSPanel Pro is not receiving notifications about device state changes? If so, you can tap on the device card to enter the details page, where there is a notification icon — could you check whether push notifications are enabled?
This issue has been resolved in version 4.4.6. You can upgrade to version 4.4.6 (beta) or simply delete and re-add the device to resolve it.
I’ve written several times that you should finally create a tool for easily migrating devices from one device to another, including scenes. I can’t imagine having to delete devices and add them again. There are several of us here who have more than 30 devices.
People would like better gates from you, but they are strongly discouraged from re-pairing everything and repairing multiple scene.
Actually it seems like the NS Panel Pro goes on energy saving and since it’s my only ZigBee bridge everything goes down
If the device keeps changing MAC address I am not able to manage an IP reservation. I think that it is also related to the previous point and it changes the mac address on reconnection. It’s a feature I’ve seen on Android smartphones to protect the user’s privacy but it’s not useful at all for a home automation device.
I just discovered that changing my user password made the push notifications work again
I installed the 4.4.6 but i had to re-add the lamps to have the colour control back
I received a reply for my pending tickets. Thanks a lot!
May I ask whether this issue has been resolved after upgrading to version 4.4.6? I see that your logs were submitted on March 8th, and I’m not sure if that’s exactly when you encountered the issue. If you still experience the same problem in the new version, please feel free to submit the NSPanel Pro logs promptly.（Top drop-down menu → Settings → About → Feedback → Submit）
That they don’t respond is standard. I have tickets with hikvision that are older than 5 years and so far nothing. I’m done with hikvision so they have neither profits nor good references from my side.
I hope Sonoff will incorporate my comments about the alarm and I have a refund for that hikvision scrap.
Done I also replied to the ticket
Hi, I remember replying to the issues in the images on the forum. Some of them have been resolved in app v5.24. Are these issues still present in the new version of the app?
Regarding the alarm sharing feature, we are looking into it, but this is not a small matter, so we need more time to carefully consider the solution.
Google play does not offer me the new version of ewelink yet.
As for the alarm, I have suggested there some possibilities to significantly improve it.
So I was wondering since I still don’t have a working Matter Bridge, is it possible to set a pin code for activating and deactivating the alarm?
The Google Play review has passed, and the release is currently at 30%. It is expected to be fully rolled out by tomorrow morning. You can try the new version.
Regarding this, do you mean that you want to enter a security password when arming or disarming on the NSPanel Pro?
That’s what i meant.
Now this feature is available. I will use a test device to record a specific operation video (on the eWeLink app, in the NSPanel Pro settings page — Security Code). After setting it up, operating on the NSPanel Pro will require entering the corresponding code.
That’s great what you did.
Hi, I checked your logs and found that two sub-devices (a4800931d1、 a4800a1d38) occasionally report being offline (unrelated to screen off/on). You may want to check the distance between the devices and the gateway, as well as whether there are obstacles in between that could affect the Zigbee signal range.
Hello
I checked the devices:
a4800931d1 is a door sensor very close to the NS Panel Pro. It also has a lamp nearby, s i don’t understand why it goes offline.
a4800a1d38 is a SNZB-02P with a low battery. I change it yesterday.
Anyway, on the app I see all devices go offline and a tap on the display restores the connection status.
Looking at my scene log. I see that a water sensor offline notification is triggered every day at 12.49. I hope it can be useful.
Looking at my router’s log I see that the mac address is not changing anymore.
Mattel bridge with iHost to NSPP not working. It keeps saying device unavailable. I see it realistically so that it will be better to avoid NSPP, because there are only problems. I have been waiting since November and I have a bunch of nervous customers 