I have several SNZB-02 temperature sensors and one TH16 placed in Cast dashboard but temperature is not refreshing. To refresh it I have to leave dashboard screen and load it again. It doesn’t make sense to me. Working this way it is absolutely useless. Do I need to buy advanced plan to work it properly ??? Only clock is refreshing.
Yes, CAST is only available to advanced subscription user.
I think there’s something wrong with this design, if it doesn’t work for someone, then it shouldn’t show the temperature or chart - it should correctly indicate that it’s not available unless you subscribe to a advanced plan.
Hey there, do you mean the data didn’t update all the time?
Generally, the data recorded and reported by the devices/ sensors is hourly basis, and the Web-based CAST refreshes the charts at the same pace or manually refreshed.
I think there is a problem with the data refresh. I have a temperature sensor (SNZB-02P) connected to the Cast, where the temperature and humidity shown are not correct. I have to tap on the widget to see the correct temperature.
On the other hand, with the SNZB-02D sensor there is no problem, the values are always correct.
By the way, it would be useful to be able to resize the Time Display even bigger.
I have not noticed such a problem at my place. Which does not mean that it is not there. The sensor data is not updated, but on the tiles in NSPanel Pro. The issue is reported and confirmed as a bug. Perhaps it is linked in some way?
There is also something wrong with data refresh regarding Panel Pro.
It happen recently… probably one of the latest updates or the previous one.
WiFi devices like TH Elite.
In the past I got “real time” temp sync between TH Elite and Panel Pro.
Since one of the recent updates it is broken and not “real time” like it was in the past.
I confirm the problem. Temperature and humidity are not updated in the cast panel. To view, you need to click on the tile.
Hi, we’ve done some test and didn’t reproduce the issue.
are the 02P and 02D connected to a same zigbee hub?
when the value is false, can you check if the value in eWeLink app is correct?
Here you can see the outdoor temperature in the NSPanel which is the same with the ewelink app, but in the Cast (background) it is different and when you click on it it is correct.
By the way, I found that the SNZB-02D also has the same problem.
p.s. Indoor & outdoor sensors are connected to a same zigbee hub (NSPanel).
@Teki @yitie Looks like it maybe related to this problem.
Not sure, far as i know, those are two different mechanisms.
I have tested with my ZB-02D & ZB-02P bridged with ZBbridge-U, the data updating fast as i heat them up or cool them down. @coskarl10 @jonniugr
Will repair them to my NSPanel Pro to try if i can reproduce the issue you guys reported.
I could try pairing the sensors with ZBBridge, but I have to redo the pairing procedures from the beginning. Βut even if it works like this, it’s not convenient for me…
Repair the ZB-02D & ZB-02P to NSPanel Pro, and NO data updating issue found, the Tem.&Hum. changes fast when the ambient changed, it’s more likely caused by network latency considering the NSPanel Pro get the data from the sensors then reported to our Cloud services and then distribute to the portals like CAST to display it for you.
I take my words back, I observed a situation where the NSPanel Pro as a ZigBee bridge was not getting sensor data in a timely manner, and I forwarded it to the NSPanel Pro team to locate and troubleshoot.
Let you know we find sth.
Everything works for me via ZBBridge-P and the problems are the same
Confirmed there is a data retrieving issue of NSPanel Pro as ZigBee bridge for TH sensors, and it will be fixed with next firmware release which expected to be July 22.
But i haven’t observed the similar situation when the sensors are bridged to Zigbee-U yet, will keeping an eye on that.
I would like to put a few more words about this data synchronisation mechanism,
As you guys may know, sensor devices cannot report their data to the server all the time, so as not to cause pointless network bandwidth consumption and network traffic jams, especially ZigBee devices, also need to take into account the consumption of batteries for frequent reporting, so here a certain mechanism must be applied, when a certain time/threshold value change, then the devices report the data to the server, which in turn varies by Bridge/Gateway capabilities and firmware designed mechanism also, unless manually refreshed to get the latest data.