hi i bought a subscription but it’s not working

Hi there, what plan did you subscribe to? Advanced Plan or eWeLink Camera Plan?

Advanced Plan

Hi there, you’re already subscribed to the annual plan, so you don’t need to subscribe again. You mentioned that it’s not working. You meant you failed to use the advanced features? Or just you failed to subscribe again?

failed to use the advanced features

May I know what specific fatures you failed to use?