I have made the yearly advanced plan subscription, also received the purchase confirmation email from apple and coolkit.cc, yet the plan us not active.
Please advise.
Hi there, to confirm if your account is on the Advanced Plan, open the eWeLink app, go to the “Profile” section, and you’ll notice the ‘advanced’ badge above your account. Have you encountered any problems when using exclusive features like eWeLInk WEB? If possible please provide more screenshots 
Hello, yes the “advanced plan” badge id present, but i cannot use the exclusive features neither on mobile app or web app
Without an active plan you cannot log in to ewelink web. If you can log in, it means that you have the plan running to some extent. Alternatively, if something doesn’t work inside, it’s probably a problem on the cloud side… These things are usually not an integral part of the ewelink application, access is provided in a different way.
The things you have marked are available at these addresses:
More…
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Hi there, did you try logging out of the account from the WEB, and then logging back in?
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That’s weird.
I have tried from my side with my account and all works good, would you please check if you are access with the right address https://web.ewelink.cc,and without any VPN or proxy service running?
Oh, StephenJ suggests re-logging may works due to the caches of the browser.
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I will try to re-login
Hello again, apparently it is solved after re-logging in.
Thank you for your time and assistance.
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No worries, i’ll close this topic later.
Let me know any suggestion or idea you may have, leave your comment in the pinned topic is recommend.
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