Reset password

Ideas & Suggestion
1

Just mentioning 4 weird, very user-unfriendly, confusing things:

  1. eWeLink account (Admin-account in my case) gets locked in unknown reason. Most probably someone tried to use few times incorrect Region or wrong password. Or 2 concurrent Apps.
    It is expected, that in case of account locked or password changed, the notification is sent to the user by email.

  2. The only way to understand your account is locked is … you cannot access your account. I’m pretty confident, that both account and password were entered correctly because I use them through password safe (Keepass). The error message just asks to try again “The account or password you entered is incorrect. Please try again.”
    It is expected, that in case of account locked, the error message says, it was/is locked.

  3. eWeLink Web does not include option to Reset password. Reset password is available only in (mobile) app.
    It is expected, that eWeLink Web has also option to Reset the password.

  4. When resetting password in (mobile) app, it gives to the user just and only 60 seconds to receive the verification code by email, type it in and type in twice the new password (quite complicated, at least 8 chars, caps, smalls, special symbols). To do it within 60 seconds is almost impossible.
    It is expected, that at least 300 seconds is given to the user to reset account password.