What to do if you cannot log in eWeLink accounts

Sorry for the inconvenience.

In case you cannot log in your eWeLink account with the error message “Failed. Please try again.”, please check if:

  • You have internet connection on your phone
  • You have entered a wrong password or account
  • The email address/phone number you entered has been registered

If none of the problems above exist, please submit a feedback ticket in the app and we will get back to you as soon as we can.