Can't login into eWelink 5.0

Free discussion
1

Hi, After last update I can’t register anymore into the app. There’s only option “create new account”, but when I insert my email it says : there’s already existing account with this name. I can’t see any of my devices anymore. I can’t see my devices and there’s no option"login into existing account ". I can login in forum with my existing account.

2

Could you record a video to show me this issue?

3

V ned., 8. okt. 2023, 09:20 je oseba Forum8618826101392 via eWeLink Forum <notifications@ewelinkforum.discoursemail.com> napisala:

(Attachment az_recorder_20231008_095158.mp4 is missing)

4

It seems the attachment is missing. Could you upload again or send it to me via DM?

5

video

6

https://youtu.be/118nb518bAI

7

https://youtu.be/118nb518bAI

V V ned., 8. okt. 2023 ob 12:30 je oseba Forum8618826101392 via eWeLink Forum <notifications@ewelinkforum.discoursemail.com> napisala:

8

This is how to log into your account again: (Let me know if it works.)

step 1
step 11170×2532 209 KB

step 2
step 21170×2532 153 KB

step 3
step 31170×2532 158 KB

step 4
step 41170×2532 137 KB

9

I canceled the previous autorisation and restarted the app. Then I went through the login sequence again. Now it’s working…

Thanks, Robert

V V pon., 9. okt. 2023 ob 10:26 je oseba Forum8618826101392 via eWeLink Forum <notifications@ewelinkforum.discoursemail.com> napisala: