Unable to receive verification code

If you can’t receive the verification code when trying to sign up or reset a password in the eWeLink app, please try the following solutions one by one.

  1. Check if the country code you select is correct, check if the phone number/ email address you entered is correct.
  2. Check if the verification code is in your junk mailbox or in spam SMS box. You may disable the blocking and send again.
  3. Check if you have clicked “send”. (V2.4.0 and higher versions auto-send the verification code)
  4. If you are getting a code by email, add the two email addresses below to your mailbox whitelist.

When all these attempts fail, please submit a feedback in the eWeLink App.