R3-Dual the download of consumpiot doesn't work properly from eWeLink web

Hi, If I try to download from the eWeLink web the Excel with the consumption of the R3 Dual, I will get always only the consumption of one of the two channels.

If I try to check the consumption from the Android App then I’m able to get the consumption for each single channel as per expectation.

Do you know when this bug will be fixed?

Thanks
Pasquale

May I know your Dual R3 device ID? will check it from our side to locate the issue.

Check by pairing a DUAL R3 with my account, maybe I know your issue,
the DUAL R3 display two tiles in eWeLink web correspond to two channels, so you need to download the historical data via each setting separately.


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Hi, yes this is what I’m doing, but it is downloading always the data from the firsh channel.

I have 4 devices as of now


You can check on the month of May to get some data

Thanks in advance