Problems Experienced After the Latest Updates

Ideas & Suggestion
1

After the latest update, I started experiencing serious stability issues with the system.

Enes Panel Pro and Zigbee Ultra are no longer working properly. The ZB Micro device repeatedly disappears from the application. I keep re-adding it, but after a while it becomes invisible again and stops functioning correctly.

In addition, two irrigation valves constantly appear offline. I honestly do not understand why so many issues occur after almost every update. Instead of improving stability, the system seems to become more unreliable with each new release.

Could you please explain the reason for these problems and provide a m solution?

2

Thank you for your feedback. We sincerely apologize for the stability issues you encountered after the update. To help you restore the system and identify the problem as quickly as possible, could you please provide the following information:

  1. Which device did you upgrade, and what was the firmware version of the upgrade?

  2. Please provide the device IDs of the ZB Micro and the two irrigation valves.

We will analyze the information you provide and work out a solution as soon as possible. Once again, we apologize for the inconvenience caused. Thank you for your patience and support!

3

It’s fixed now after your new and fast update, thank you!

4

Hello, thank you for your feedback. May I ask which firmware version you upgraded to that resolved these issues?

5

Hello,

Version 4.5.0

I’m currently using this version, but a new update has come out and I’m honestly hesitant to install it.

6

Thank you for your feedback. Could you please let us know which device’s firmware version you are referring to as 4.5.0? (e.g., ZBBridge-U, NSPanel Pro, or other devices?) We look forward to your reply!

7

Hello,

NS panel pro