I have a NSP Pro and have connected to the wifi.
It worked find for a couple of hours but then suddenly stopped working.
It shows as being connected to the wifi but if I try and access it via the app is says unit offline.
If my phone is on the same network the NSpanel pro shows as being available, but once again if I try and access it it shows as offline. Either way all zigby devices show as offline on the app, but show as connected on the NSPanel.
I hotspotted my phone and NSP and then it all works as expected.
Im guessing the issue may be with the router which is a huawei 4G device.
Anyone got any tips on how to make the connection more reliable?
Has anyone found a solution to this? I have 7 NSPanels Pro which turn to be offline in the eWeLink app together with all their child Zigbee devices. While the NSPanels themselves show as connected to the WiFi and the access points also list them as online.
This happens on a very random basis. Sometimes there is just one NSPanel Pro offline, the rest is OK, sometimes I find 4 out of 7 off. But once the NSPanel Pro shows offline in eWeLink, the only way to fix it is to reconnect from the access point admin or to restart all the access points. Restarting the NSPanel Pro itself doesn’t help.
All NSPanels Pro are on the latest firmware 3.6.0
Yes, all are connected to the 2.4 GHz WiFi network with WPA-2 only
Yes, I set a static IP for all of them
Yes, I locked them to the specific (closest) access point
None of the above helped. Everything is still very unstable.
Network issue could be hard to troubleshoot just from description. Could you please submit a support ticket from your eWeLink app? It should attach some logs.