Nspanel offline in iHost

all device working okay but one nspanel is shows offline but working over the ewlink app, is any onne have the same problem? how to solve it if so Please?

Did you connect your NSpanel (not Pro) to the iHost?
And can you still see and control it via the App?

some of the npanel not pro working perfect but one is not working true ihost only true ewelink app, deleting panel from ihost didnt help

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after delete device and reset to factory its working again…