Hi , my nspanel pro is set to zigbee router mode , every 2 to 3 days it get frozen and appears as offline at both app and web , the only way to bring it back is to power off electric or long press at screen to get pop up msg close app & wait , below feedback submitted deviceid for this error : 10020403aa
device on latest firmware v3.8.0
screensaver : on
no matter devices added
Thats be normal for Sonoff products, the Support ist terrible. Since the beginning , NsPanel Pro ist constantly freezing!!! And No one can fix it!
I have 3x Sonoff NSPanel Pro and more than 50 devices (Matter, Zigbee, WiFi). I’ve never experienced freezing. Yes, it lags, but it has never frozen. Screens are 24/7 on.
@edgardasb try using one of your nspanel pro as zigbee router not hub , and lets see in two days hows everything going , i think there is a bug once switch to that mode