Hi,
I got total 7units on Nspanel have the same issues. Can’t pair new device. Msg “No internet”
App version v 4.9-495-495-200
I’ve checked for updates but nothing available.
please advise
Thank you
Hi, Regarding this issue, we released the fix to all users today.
Please download and install the latest version, then let me know whether the issue is resolved after the update.
Maybe it’s off topic, but maybe you can help. The scenes that had a delay, a delay, the delay “disappeared” with the transition to winter time, just like in previous years! Thanks for any possible remedy!
Do you mean that the scene with the delay did not execute?
Could you please send me the detailed scene configuration and the approximate time when the abnormal execution occurred?
If this is a scene related to NSPanel Pro, please also submit the NSPanel Pro logs and send me the device ID. I’ll check it as soon as possible.



Almost all scenes had a delay time that disappeared?!?! The scenes are in the ewelink app. This happens at the time change from winter to summer.
Do you mean that scenes that were previously configured with a delay are now executing immediately without the delay?
Could you please provide the settings of one affected scene, along with the approximate time when it was triggered? This will help me check the issue further.