NS Panel Pro not showing CAM-B1P

NSPanel Pro
1

Unfortunately I’m not receiving any answers from the feedback in the app, but NS Panel PRO is not showing CAM-1BP image, only grey screen and “0 bit/s”. Image shows up in eWelink app. Both devices are up to date. Please help :slight_smile:

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2

Could you please confirm whether the camera has been added to the split-screen view?

If so, please check whether the camera is currently in sleep mode. NSPanel Pro cannot synchronize the camera’s sleep status at the moment, so if the camera is sleeping, it may appear as a black screen on NSPanel Pro.

If the camera is not in sleep mode, please submit the NSPanel Pro logs shortly after the issue occurs by going to:

Swipe down on the device screen → Settings → About → Feedback → Submit

Then send me the device ID separately.

If the camera is connected via RTSP, you can also download VLC from F-Droid and check whether the video stream plays normally in VLC.

3

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Yes, it is on split screen. It works on app. It is not connected via RTSP, since I want to create a scene after someone rings the doorbell (image should appear on NS Panel Pro after someone rings the bell).

4

This feature can currently be configured through a Smart Scene in the eWeLink app:

Select the doorbell you want to use as the trigger, then select NSPanel Pro as the action device. You will see an option to display the camera feed.

I’ve also sent you a private message. Please check it when convenient.