Network connection error

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Screenshot_20230505-1059281080×2160 129 KB

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Screenshot_20230525-1948421080×2160 101 KB

I have a problem with the app ewelink but only on my mobile phone. On my father the app ewelink works and we are connected from the same internet. When I go to activate the switches through the app it gives me this message: Failed.Network connection error.this happened around May 9th.What can i do;

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I have the same issue. can someone help in this?

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Try to “forget the wifi” in settings and reconnect it, or try to assign a fixed ip address for your phone, some routers DHCP mechanism may caused this issue.

If the issue still there,
@wael.hasrouni would you please raise a ticket in the App and let me know, we’ll check what happened.

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Please noted as the pinned announcement banner,

  1. This forum is primarily used for user interaction and free discussion.
  2. Raising a ticket via the App Feedback Channel or the Help center web portal if you meet any issues related to software-related ones (APP, WEB, CAST, Cloud Services) is highly recommended.
  3. If it’s an issue related to SONOFF devices, raising a ticket HERE is the best way to get a response timely.

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