Matter pairing issues

eWeLink App iOS
1

Hello guys!

I’ve been pairing several SONOFF Matter products and I always suffer with this process.

It’s really hard pair a device via Matter.

My process is: add the device to eWeLink and then in settings I activate the “Enable Pairing Mode”.

After click here the device goes offline. I don’t know if this is okay, but with other brands this doesn’t happen. I don’t know if this is the cause to be so hard pair with homekit, SmartThings, homey or home assistant.

Could someone share their experience?

Thank you!

2

I have the same problem and they haven’t been able to fix it yet. I don’t know how they fix it.

3

It’s really annoying :grimacing:

4

Here’s another suggestion: change the eWeLink app to show the matter version that the product have. The users don’t know if this is matter 1.1 or 1.4

5

It’s a poor implementation of dual connectivity stack (eWeLink and Matter). And I am surprised to see it on the latest products. But it should be fine for pairing, if you failed onboarding it via Matter, press the pair button on devices and try again in minutes.

Saw you tagged the post with iOS; reboot your phone if you keep failing with Matter. iOS 26 is buggy

6

I have the same problem on Android 16. After the new update, pairing doesn’t work.

7

Yes! I’ve rebooted my iPhone many times, but the issue remains the same. Sometimes it pairs on the first try, sometimes it doesn’t. Another thing I notice is that it often becomes “Not Responding” after a few minutes, and sometimes after a few hours.

This doesn’t happen with other brands I’ve tested, so I suspect there might be something tricky going on with the eWeLink communication. I’m not entirely sure.

Just a friendly reminder for the team to discuss this issue and do some testing to verify whether this is indeed a problem :slightly_smiling_face:

8

I have the same problem on Android 16. After the new update, pairing doesn’t work.

9

Can you tell me the model of your device? I will submit the issue to the developers for review.

10

Me or other?

11

You all.

I’ll go through them one by one.

12

My case is already with support team.
But this happens with every matter product from SONOFF, ZBBridge-U, Orb-MW1, MINI-RBS..

I hava a couple of matter plugs from other brand and everything okay, with paring and not become offline.

So, its really strange!

Thank you

13

IHost device id or other ?

14

Hi i am try matter bridge on nspp 120 and the same isue. Matter id of nspp: ac68000bcb parring sucessful buth device offline. 23.12 on 17:14 send logs from nspp 120. If it works for me on ihost and nspp, then there must be a problem with you. It is not possible for two devices to have the same problem.

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iHost:

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Result is matter bridge missing in ewelink.

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15

Nothing about Bug fix?

16

In my case, I managed to fix the issue.
I’m using a TP-Link Deco X10 mesh system, and I solved it by enabling the IoT network and moving all my SONOFF devices to it. I also enabled IPv6.
Since then, everything has been working fine. All devices are paired in the eWeLink app, HomeKit, and Homey — 24 devices in total, including the MINIR4M, MINI R2 DUO GS, and several others using the Matter Bridge from the ZBBridge-U.

Let’s see if they keep connected! :crossed_fingers:

17

Have you tried removing all devices in ewelink and pairing them again?