Lost all zigbee channels

Ideas & Suggestion Free discussion
1

I’m using a Sonoff ZBBridge Pro which has been solid until a couple of days ago when everything other than my smart plugs went offline.

Added to that, the EweLink integration in HA refuses to start even after reinstalling a full HA backup from a couple of days ago.

The only changes I made (that I remember) immediately prior to this were:

  • I upgraded the Sonoff’s firmware to v1.9.1
  • I installed the Tuya app and started to build a project but backed out part way through

I have totally reset the Sonoff and some devices re-paired (the app shows six sub-devices) but a few minutes later they went offline again. Checking the Zigbee channels being used, the EweLink app cannot find any and times out.

Any thoughts on how to get back to a fully functioning installation would be very welcome!

2

Are you using the Zigbee Bridge Pro as an eWeLink Zigbee hub or to allow home assistant to run it with ZHA or Zigbee2MQTT?

I think I would put tasmota on the Zigbee Bridge Pro and use Zigbee2MQTT. Definitely can be done with the older Zigbee Bridge but haven’t heard of it being done with the Pro.

3

Thanks, but I checked out installing Tasmota but the process is beyond what I would want to become involved in.

4

If you’ve already got home assistant and want easy how about using a Sonoff USB Dongle P? That’s plug in and immediately work with Zigbee to Home Assistant whilst giving you the option of Zigbee2MQTT.
Alternatively, the Sonoff USB dongle E can simultaneously do Zigbee and thread as it contains the same chip as the Home Assistant SkyConnect but is much cheaper, although I’m not so sure about Zigbee2MQTT. I suspect it’s okay now but once it wasn’t.

5

I’d prefer to get the ZBBridge Pro working if I can. Do you think it may have lost the Zigbee wireless permanently? If it has, I’ll get a ZigStar UZG-01 which has very good reviews.

6

I also updated the software (to 1.9.1) when all devices suddenly stopped communicating 2 days ago. Unfortunately, nothing works, reset does not help. All I see is Z-gate pro. any ideas?

7

That’s exactly what has happened here.

8

Unfortunately, no resets helped. Without removing the devices, I added each of the 15 devices to the gateway. They were all found. Unfortunately, they had to be renamed and placed in the appropriate locations. Fortunately, automatic scenes still work. I hope this is the last time I have to spend time on this.

9

Could you please contact support? With logs and more information, we can better help you.

https://forum.ewelink.cc/t/please-raise-your-ticket-via-the-help-center-if-help-needed/13763/7

Thx for your time.

11

And today it’s the same again.