I can’t find on any of the webpages a Service Level Agreement for Technical Support, that may set an expectation on response times from agents when cases are raised. Is this published anywhere or even a process on how to escalate cases that appear dormant?
Sometimes there are not even acknowledgement to queries logged at all. I have cancelled my Advanced plan, free plan is fine for me.
My URGENT case was only raised four days ago so enough time probably hasn’t elapsed! I live in hope that the standard of support will raise, closer to my expectations.
Hello. My request to tech support was submitted on January 1, 2026. There is still no response.