Hello, I cannot open my ewelink account after connecting to the Ihost router. It says wrong password or wrong account. I can’t get updates because I haven’t linked it to an account. ihost version 1.4.2 thank you.
Firstly check the ethernet cable between your iHost and router (but I assume this is ok as you seem to be able to log into your iHost). You could open a new fresh eWeLink account to test if the iHost will connect to it with the credentials of the fresh account. Also have a look at your iHost documentation for details on how to do a factory default reset.
Hello, I opened a new ewelink account, but the account I opened gives an incorrect password or account warning.
Looks like you may have a harware fault with your iHost-- best to try a factory reset:
The other thing worth trying is to uninstall the ewelink cube in the docker and reinstall it- best of luck
Hi looking through some of the posts this seems to be a problem experienced by other iHost users. If you haven’t resolved the issue you will need to contact Tech with your machine id code so that they can make changes at their end on the eWeLink platform to make it work.
Hello, I could not solve the problem. To whom should I send device credentials? Thank you.
You can provide us with your ewelink account and ihost id here.
ewelink account: engintrn@hotmail.com
ihost id:1001ec37ce
Thank you for your help.
ewelink account: engintrn@hotmail.com
ihost id:1001ec37ce
Thank you for your help.
Please try logging in to your eWelink account again.
Yes it got fixed.
Thank you.
