Link ewelink Account does not work on Ihost

I have Ihost on version 1.6.3 and I cannot receive the QR code and the password link always reports the wrong username or password.
I don’t know what else to do, I have an open ticker ID201472 and still no help from support.

Update to eWeLink CUBE Version 1.13.3.

How to upgrade ihost if link now with ewelink doesn’t work?

This topic has already been discussed on this forum several times.
In China, they are currently celebrating the New Year holiday. As with us on similar occasions, offices are closed. I believe the answer will come on Monday/Tuesday. If not, please send your request again from iHost, not forgetting to include your device ID.

I saw the previous posts and realized that they were resolved, I already have a ticket awaiting a response.
I didn’t remember the holidays, thanks for the answers.

Don’t worry, me too. Eurocentric, we forget that other nations have their own holidays and traditions.
By the way, let’s hope that the Year of the Wood Dragon, beginning on February 10th, would be a good one for us all. In Chinese culture, the Dragon symbolizes power, nobility, honor, luck, and success.

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ewelink administrators help me please