I got some EARU power monitoring devices where from the eWeLink WEB it is showing as “Not supported now”, But from the eWeLink mobile app, it is working perfectly. Why is the reason for this and how to fix this. Please help.
The reason for this is a different approach and probably a different API. You can’t fix this yourself. You have to wait for the eWeLink people to do it in the future 
I would add with a twist 
that the key and seemingly favourite phrase is ‘in the future’. So I recommend liking it and being patient. Someday they will do it 
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Could you please provide us with the specific model of your device?
Generally, we need to have compatibility work for devices one by one on WEB and CAST, which means that the team cannot cover every device.
ewelink web does not support NSPanel120PB.
@ward Yea, mine is from EARU and model is EAKCB-EWE-M, can also pass you the device IDs which showing on eWeLink mobile app.
That would be great, thx
@ward Devices IDs are,
1002245ddc
1002244b62
1002245d86
1002244bea
Hey,
Support for the model is scheduled for an upcoming update. ETA Nov.
@ward Thanks, then will wait.
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Hope this is on going and will fix this issue within this month. Counting on this.
It’s around the corner along with some major new features. 
Fantastic 
@ward I found now that the new version is up and running and my devices are now showing perfectly on EWelink WEB. Superb and Thank you for the support 
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