Ewelink app sharing device error

Ideas & Suggestion Free discussion
1

Hi all

I am having a hard time sharing my device to other ewe link account. every time I share my device to other account this error always show " Sharing cannot be done due to device security protection" does anyone here know how to pass through from this error?

1 Like
2

Could you send me with your eWeLink account and shared userā€™s eWeLink account via PM?

3

hi petergogo do you have any email?

4

No luck:( I sent you the email just now. Please check it out and Iā€™m here to assist.

5

I have the same problem. did you find the solution?

6

Friendā€¦ You need to start providing more information than just that it doesnā€™t work in multiple threads.

Do you have the latest version of ewelink app?
Are you using a paid plan?
What device exactly?
How do you share the device, ewelink user or WhatsApp?
Do you use any automation system?
Have you reported a problem through the app or created a support ticket?

I checked on my two devices and I can easily share them via ewelink user. So itā€™s hard to guess the cause of your problem.

Try removing authorization and starting over.
Profiles / Icon in the upper right corner / eWeLink Account / Cancel Authorization

7

Dear Morgan,
I have latest ewelink version 5.0.1
Iā€™m using a free accout
Iā€™m not able to share any device from my account macanto@live.it to another account primiceli@hotmail.com
here you can find some of my device ID
ID: 10018df56d
ID: 1001e22855
ID: 1000e4110f
ID: 1001090b73

I tried to share my devices with both option with the same result
I do not have an automation system for all devices
I have only created this ticket
I already tried to remove the authorization and starting over, but without any result

Thanks a lot for your support
Antonio

8

The latest version is probably 5.1.0, but I doubt it will affect your problem.

It seems that it may be an error on the ewelink infrastructure sideā€¦

Unfortunately, as an ordinary user, I am not able to help here. :frowning:
I suggest creating a ticket or sending appropriate feedback via the ewelink app. On the forum you may not receive official help quickly or at allā€¦ it varies, so in case of serious problems you should always use official support channels.

I recommend creating a ticket in English with the above information and reporting this matter to support.

Launch the app and go to Profile / Help & Feedback / Feedback / Submit Feedback
orā€¦ šŸ“£ Please raise your ticket via the help center if help needed

@yitie @StephenJ @Teki

9

Was there a resolution to this problem?

We have just had our gate automated & tried to share on eWeLink, but failed with the same message. Even the installer couldnā€™t work it out.

10

I experience the same issue. We have a new gate engine installed. All the neighbors can open the ā€˜share deviceā€™ link sent by Whatsapp, but I get an error message.
I have a iPhone 15 Pro, with latest updated and running latest version of Ewelink.

The message states: ā€œSharing cannot be done due to device security protectionā€.

Iā€™ll start a support ticket.

11

Got both accounts registered under the same country code? Just a heads-up, due to consideration of data security, you can only share devices if theyā€™re in the same region.