Hi, would it be convenient for you to take separate photos showing the locations of the gateway and the sub-device?
This is the situation !
Loses connection continuously !
See all photos !
From the eWeLink app, it appears that all devices are online and active. However, if you enter the NSpanel Pro device menu, you see that all devices are offline!
Even if you try to enter any submenu, you get a popup (red circles) that the NSpanel Pro device is offline!
Can you explain the problem and perhaps even find a solution?
Cordiali saluti.
Milanese Graziano Massimiliano
Hi, I’ll do my best to help you troubleshoot and resolve the issue. Based on the image, it appears that the sub-device may have an unstable signal, causing it to disconnect frequently. Would it be possible to move the sub-device closer to the NSPanel Pro and test it again?
Could you also send me separate photos showing the actual installation locations of the NSPanel Pro and the sub-device for reference?