Basic R2 Automation Issue: Secondary Switch Doesn't Activate with Thermostat Trigger

Ideas & Suggestion Free discussion
1

Hello,

I’m experiencing an issue with the Basic R2 automation scenes. When I set up a scene to have one Basic R2 switch turn on another Basic R2 switch, it works perfectly when I manually activate the first switch. However, if the first R2 switch is triggered to turn on automatically by a thermostat, the second R2 switch doesn’t activate. Has anyone else encountered this problem or know a solution?

Thank you!

2

Could you submit a support ticket in eWeLink App > Profile > Help & Feedback with the logs? Our support team will help locate the issue. Thank you

3

I did but no response unfortunately.

4

We just come back to office after a long vacation. I’ve talked to our support team and they will look into your issue asap. Thanks for your patience.