Afeter updating firmware 1.8.3 of ZBBridge-C all zigbee devices (that remains in the same location at home) remains disconected even that I reset several times the Bridge. I have more than 90 sonoff devices. Please support me on this issue. I alredy sent a ticket with ID26633
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I have a similar problem, some devices appear to be offline, but when they are activated by a passage or water detection, the automation is performed and the device changes state. It seems that the problem is in how the device identifies the offline state. It is ok for powered devices or a thermometer, but motion and leak sensors show a false offline report.
Same thing for me with the door/window and motion detectors. They work but appear āOFFLINEā.
The problem seems to be solved once I keep the Bridge Ultra C power disconnected per around 1 hour then once I power it on, it took around 5 hours to recognice most of my Zigbee Devices
zigbee bridge u is a joke,after each power loss the device is offline in the app,the firmware is the last:1.18.3
Hello, our team has identified and resolved the issue causing some Zigbee sub-devices to go offline. Please try upgrading to our latest version, 1.19.0. If you encounter any further issues, feel free to provide feedback at any time. Thank you for your support!
Updated to 1.19.0 . It didnāt solve the problem. Still working but appear āOFFLINEā
We sincerely apologize that the new version failed to resolve your issue. Could you please provide the model number and Device ID of the affected device? Additionally, we would greatly appreciate it if you could submit the ZBBridge-U logs. Our technical team will immediately investigate and analyze your problem. Thank you for your support!
Tk you for your help. It seems that everything is ok today after several days oh hesitationā¦