What is wrong with Sonoff?

I couldn’t help but notice the drop in update quality—they’ve basically reached Micro***t levels of quality now. Complete disregard for the community, zero product innovation. All of this forced me to start moving all my builds to HA and step away from this community.

I need to deliver functional solutions, not experimental, unfinished devices with alpha updates. Solutions with working heating controls on CubeOS, NSPP, etc., as well as fully functional local automation.

OMG! Home automation is mostly a hobby, not a heroic engineering quest, so dramatic warnings and emotional speeches rarely improve anything. If you want to switch platforms, just do it quietly. Big announcements usually create more suspense than actual results.
And when everything finally works, then it’s a great moment to share your success story. Until that point, mixing eWeLink, Sonoff, CubeOS, NSPP and Home Assistant into one complaint looks less like a technical issue and more like a small theatrical performance - the kind you usually see when someone really wants attention. But in the end, you made a brave decision, so congratulations. And may your new journey be exactly as perfect as you imagine. I am sure the Home Assistant forum is already waiting for your future frustrations :nerd_face:

If we all stay silent, nothing changes. Let them know something is wrong. The only thing left now is to move my house to HA, and then I’ll be all set.

Probably you’re right, but - no offence = honestly, that sounds like a movie trailer where the hero, after years of suffering, finally discovers freedom. All thanks to switching the platform that runs his relays :slight_smile: A truly inspiring story of courage, perseverance, and… basic device migration. And of course Sonoff, like any manufacturer, has its own strategy - something people can discuss, but dramatic declarations rarely influence.
Besides, in the vast ocean of home automation, Sonoff devices are already among the most Home‑Assistant‑oriented options, so this ‘punitive’ HA migration would not be nearly as easy in any other circumstances.

I agree, the system doesn’t do what it’s supposed to, and I dread every next update. I see the biggest problem in occasional functionality. For example, the scene instructs the TVRZB valves to open based on the heating water temperature, but sometimes they open, sometimes they don’t, so last year there were 5 boiler failures. Then the zigbee went out for about a month, so the boiler contactor didn’t work and so the manual system and everything was completely crap. So I have to have a backup system and backup overheating protection systems. The camera appears on the panel occasionally, sometimes it just loads and nothing. There’s simply no reliability in this system and it’s just a toy. But I don’t want to play, I need functionality and this system is occasional and unreliable.

The whole description sounds like someone who built a nuclear power plant on eWeLink scenes and is now surprised it doesn’t behave like an industrial control and data‑acquisition system used in power plants and factories :slight_smile:
It’s interesting how everyone adds their own little stone to the pile, and every story sounds like a report from a collapsing infrastructure rather than home automation.
If a system needs backup for the backup, manual overrides, and month‑long Zigbee vacations, that’s not occasional unreliability, that’s an ambitious setup that was never going to behave predictably.
But I get it. Frustration needs an outlet, and a forum will always welcome another end‑of‑the‑world update.

Your reaction time is that of a troll… If you’re happy with an unreliable, dysfunctional product that only works intermittently—despite paying for quality—then that’s your choice, and perhaps that’s why you’re a satisfied customer. I wouldn’t choose this system for a nuclear power plant, but for a family home, it seemed like a realistic option. A mistake. A shout-out to the company troll.

Good point but missed. It’s always fascinating how quickly a technical discussion turns into accusations of trolling the moment someone doesn’t join the collective outrage.
And calling me a company troll because I don’t share your dramatic narrative doesn’t really strengthen your argument. It just shows how emotional this topic has become for you.
The nuclear‑power‑plant comparison was obviously a joke, but your reaction makes it sound like you genuinely expect home‑automation scenes to behave like industrial control systems used in critical infrastructure.
Anyway, thanks for adding your stone to the pile. Every forum needs its own theatrical moment.

Nereagujem na neho asi zamestnanec ktorý ma za úlohu zosmiešniť kritické názory. Už nie som aktívny člen komunity , lebo vieme dobre ako to funguje.

Your comments are pure trolling. You pounce on every negative reaction, claiming we have unreasonable expectations, and you’re the first to resort to personal attacks. Yes, it bothers me when a switch I buy doesn’t actually switch—and I don’t consider that an unreasonable expectation for a switch. If you work for eWeLink or Sonoff, you’re doing a bad job. Maybe you should go troll somewhere else. I consider any further communication with you pointless.

Sladký Ježíši, náš Pane… no to je opravdu koncert.

Vidím to úplně stejně… Jen jsem nenašel jak ho zablokovat, jde to jen ztišit.

Jinak začíná sezona, trochu jsem to přestavěl, tak uvidíme jak to bude fungovat. Na dalším objektu bude asi jiné řešení.

Pánové reagují nějak přecitlivěle… Vidím, že každý hned hledá tlačítko [blokovat].
Tyhle reflexy budou asi ještě z časů Československa a VB, co?

Everyone’s perfectly free to choose the system they trust — and I wish them the best of luck :smirking_face:

Believing a constantly evolving system that needs endless updates won’t have problems is rather optimistic. Great as a hobby if you have plenty of time and patience, but a rather different proposition when you’re selling it with a “professional guarantee”.
Anyway, please shut the door on the way out.

OMG, I have been struggling to post finally got it.

Any update on improvements for T5. I got 30 of them and very excited about what can be done with it.

The behavior you’re showing is quite typical for Sonoff firmware updates. Your video proves that Sonoff has been unable to get this right for many months. Unfortunately.
I’ve gone through this many times. It’s frustrating because you start suspecting all sorts of things, and in the end it usually turns out the fault is on Sonoff’s side. Sometimes they revise the OTA file multiple times before it finally works. If my memory serves me well, firmware releases were supposed to be handed over to eWeLink. Whether that actually happened is unknown. Interestingly, in HA the situation is much better and updates go smoothly. This year the central zigpy‑ota service is being developed, and Sonoff has already started providing firmware for some of their newer Zigbee devices. This mechanism has been available in Home Assistant since Core 2026.1.

So right now it can be simplified to:

SONOFF → official manufacturer firmware → source indicated/handled by the ZHA/zigpy OTA provider.

This does not mean that HA randomly pulls firmware from some GitHub repo. If GitHub is used as a source, it’s a repository serving as the distribution channel for official OTA images.

To Jojkoba:
I also decided to stop working with ewelink, I can’t risk another season of crashes and malfunctions. I’ve now installed 4 local heat recovery systems and in one room I have a fireplace stove with a water exchanger and an electric boiler in the system, so I need to be able to rely on the control system, especially with regard to ventilation and heating. So HA Green + Home Assistant Connect ZBT-2 and I’m migrating everything. The connection of other systems will be a bonus, for example, I was missing a 3F electricity meter from Sonoff, so I’ll buy it elsewhere. I really don’t have time to wait 10 years for someone to solve something so that the switch can switch and the thermostat can be adjusted… the heating season is just around the corner.

This also applies to other objects and I will recommend this to others during consultations.

I’ve been watching the whole exchange from a safe distance, and since both gentlemen prefer not to interact with me, I’ll keep this as a detached observation.
At this point I’m basically playing the role of a home‑grown psychoanalyst, just quietly taking notes from the audience [Sladký Ježíši, náš Pane… no to je opravdu koncert.].

From the outside, it looks a bit like a self‑powered duet - two amplifiers facing each other with the volume stuck on MAX.

Why does it keep feeding on itself? Because both gentlemen (@lubo.sobik and @Jojkoba) have:

  • a very low frustration threshold,
  • a very high emotional gain setting,
  • a strong need to validate their own narrative,
  • a constant need to identify a villain,
  • and a sincere desire to play the role of “victims of the system.”

Together they form a resonance loop that doesn’t require facts - only emotions. Almost perpetuum mobile case :slight_smile:

Good day to all of you! :heart_hands:

Even as a psychoanalyst you are worthless… Being dissatisfied with the fact that something is wrong and causing you harm or injury is normal. If you solve it so that it doesn’t happen again, it’s normal. Looking for a functional solution so that the mistake doesn’t happen again is normal.

Being satisfied with a mistake is not normal. Being satisfied with the fact that you bought something that is supposed to work and it doesn’t work is not normal. Repeating the mistake over and over again is madness.

The only regular psychological disorder you have is because you constantly demand attention, you constantly want to talk to someone who doesn’t want it. Maybe some family trauma in childhood, but that’s more of a matter for a professional doctor. And the fact that someone doesn’t talk to you is maybe because some people don’t want to talk to idiots, and I think that’s normal.

It’s simple and straightforward, there’s nothing more complicated about it.