I have a question that I have been wondering about for quite some time.
I use a SONOFF NSPanel Pro as the main control panel for my smart home system. Over time, I have added many devices, sensors, cameras, rooms, scenes and automation routines, and I have also extensively customized the panel itself.
Let’s say, hopefully never , that my current NSPanel Pro fails completely and I purchase a new NSPanel Pro / NSPanel Pro 120.
If I sign in to the new panel using my existing eWeLink account, how much of my current configuration will be restored automatically?
In particular, I would like to know about:
Devices, rooms and scenes/automations
Camera configurations
NSPanel Pro dashboard and home screen layout
Other personal panel settings
Which of these are stored in the eWeLink account/cloud and automatically restored, and which would I need to configure again manually?
Also, if the old panel becomes completely unusable and I have not made a backup beforehand, is there any way to restore or transfer its configuration to the new panel?
My system is continuously growing, so knowing whether I would have to rebuild everything from scratch after a possible panel replacement is quite important to me.
As far as I understand, signing in to a new NSPanel Pro with the same eWeLink account will restore the cloud-side configuration (devices, rooms, scenes, etc.), but it should not be treated as a complete backup of the old panel. The biggest issue is Zigbee. The Zigbee network is tied to the NSPanel Pro acting as coordinator, and there is currently no general backup/restore mechanism for migrating that network to another panel. This has also been confirmed recently by eWeLink staff on their forum. As far as I know, Zigbee network backup was still being planned/developed.
I also wouldn’t expect the complete dashboard layout, camera setup and all panel-specific settings to be automatically cloned. So if the old panel dies without a backup, you should assume that some configuration will have to be recreated manually, especially the Zigbee part.
In short: eWeLink account sync ≠ full NSPanel Pro backup. A proper export/restore function for the entire panel would definitely be useful.
Thank you for the information you provided. I actually think there should be a proper backup/restore solution for this, because even if there were only 20 devices configured in a home, having to recreate all the devices and their automation scenarios could become quite a time-consuming process.
I’m not sure whether you are an official eWeLink representative, but perhaps we should also wait for an up-to-date response from someone from the official team. They may have a different approach or perhaps this is something that is being addressed in an upcoming update.
In any case, thank you again for taking the time to share this information. I really appreciate it.
First of all, thanks to @jam3 for the explanation — the information provided is correct.
If you replace your current device with a new one, the data stored in your eWeLink account, such as rooms, Wi-Fi devices, and smart scenes, will still be retained. After you sign in to the same eWeLink account on the new NSPanel Pro, your existing devices and scenes will also appear there.
However, this currently does not include Zigbee devices, as Zigbee device data backup is not yet supported. This feature is already on our roadmap, and once we have a confirmed timeline, I’ll share the update with everyone as soon as possible.
Lastly, thank you very much for your interest in NSPanel Pro and for choosing it.
Thank you very much for the clarification and for the detailed information. It is really helpful to know that the data stored in the eWeLink account, such as rooms, Wi-Fi devices and smart scenes, will be retained when switching to a new NSPanel Pro.
I also appreciate the information regarding the Zigbee backup feature. Hopefully it will be available in the future, as it would make replacing or upgrading an NSPanel Pro much easier.
Thank you again for taking the time to answer my questions. I really appreciate your support!
, that my current NSPanel Pro fails completely and I purchase a new NSPanel Pro / NSPanel Pro 120.