The Zigbee device is not updating on the Zigbee gateway pro

Ideas & Suggestion Free discussion
1

Hello, since the last update, it has not been possible to update the devices; three different ZigBee devices are reporting an update failure.

Does anyone have a similar problem?

These are three different devices: the first is a Sonoff alarm siren, the second is a socket, and the third is a motion detector compatible with eWeLink.

CK-TLSR8656-SS5-01

SN-TLSR8656-09P-01. SNZB-09P

SN-TLSR8656-S60-01 .S60ZBTPF

2

My sockets have been successfully updated.

3

Hi, which gateway do you have and what version are you using? How many devices do you have connected to the gateway?

4

I have a ZBBridge Ultra gateway with firmware version 3.9.0. The S60ZBTPF outlets have been updated to version 2.1.3.

5

ZBBridge-P 3.4.3

6

Do you think the gateway affects the update of ZB devices?

7

I don’t know; I’ll probably have to give it a try since I haven’t received any response from eWeLink. I have an Ultra available too, so I’ll try it when I have time.

8

I have the same ZB gateway, and I resolved the issue with the S60ZBTPF update by turning the gateway off and on again.