The scenes in eWeLink app don't work

If you find any of your scene not working, please troubleshoot by these steps.

  1. Are you trying to trigger the scene with third party services such as IFTTT? Unfortunately, scene works independly from third party services like IFTTT. Device status update triggered by IFTTT will not cause scene to activate.
  2. Have you created two scenes in which two devices triggering each other? For example, Scene 1, when device A turns on, device B turns on. Scene 2, when device B turns on, device A turns on. If the two scenes are both enabled, neither would work.

In case none of the solutions above works, tap ‘Profile’ icon>‘Help & Feedback’>‘Feedback’ to submit a feedback in the eWeLink app. Our support will try to respond your feedback as soon as possible.